Returns & Exchanges

At Mint Velvet, we want you to be completely satisfied with your purchase, which is why we offer a hassle-free 28-day return policy for all unworn items. Whether you need a different size or a full refund, our streamlined process ensures a relaxed shopping experience.

1

Register Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Package Your Items

Place the items in their original packaging with all tags still attached, ensuring the parcel is securely sealed for transit.

3

Choose a Drop-off Point

Print your prepaid shipping label or generate a QR code to use at one of our many convenient local collection points or Post Office branches.

4

Receive Your Refund

Once our team receives and inspects your return, we will process your refund to the original payment method within 5-10 working days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing